Return & Refund Policy

1 Deposit Policy

A $500 deposit is required to reserve your puppy. It is structured as follows:

• $100 is refundable if you change your mind before the puppy is ready for pickup or delivery
• $400 is non-refundable and covers reservation, care, and the administrative costs of holding your puppy

2 Health-Related Returns

If a licensed veterinarian confirms a serious congenital defect within the reporting window outlined in our health guarantee, you are eligible for a full refund of the adoption fee. To qualify:

• The condition must be confirmed by a licensed veterinarian with written documentation
• The report must be submitted within the applicable reporting window
• The puppy must be returned to Sausage Puppy Central in good health and condition

3 Communicable Illness

If your puppy is diagnosed with a communicable illness within 14 days from the date of delivery, you are eligible for a full refund of the adoption fee, including transport costs. The puppy must be returned to Sausage Puppy Central to receive the refund, and veterinary documentation confirming the diagnosis is required.

4 Non-Refundable Situations

Refunds are not available in the following circumstances:

• Buyer remorse — a change of heart after the puppy has been delivered or picked up
• Minor cosmetic preferences — size, color, or markings that didn't match expectations
• Missed reporting timelines — health concerns reported after the guarantee window has closed
• Failure to follow care instructions — health issues caused by improper care, feeding, or veterinary neglect

5 Replacement Puppy Option

If you are eligible for a refund, you may instead choose a replacement puppy of equal value from our next available litter. This option comes at no additional cost and is subject to litter availability and timing.

6 Refund Processing

Approved refunds are processed within 5–10 business days and returned via your original payment method. You'll receive confirmation once the refund has been initiated.

7 Return Process

If you need to start a return, please follow these steps:

• Contact us first — reach out to talk through your situation before making any arrangements
• Provide veterinary documentation — all health-related returns require written documentation from a licensed veterinarian
• Return the puppy safely — the puppy must come back to us in good health, and we'll coordinate safe transport with you

8 Contact Us

If you have questions about our return and refund policy, or need to start a return, please reach out:

• Email: info@sausagepuppycentral.com
• Contact page: sausagepuppycentral.com/contact-us